Stay with us at The Bay Tree

Outlined below is some information, which we hope will ensure you enjoy your visit to The Bay Tree Hotel, regardless of whether your life is affected by a medical condition, disability, impairment or some specific learning difficulty.

Before you arrive
Reservations and enquiries can be made online, by phone, fax or email. Please ensure that our staff are made aware of any special requests or requirements at the earliest opportunity and we will do our best to help.

When you arrive
All our hotels have designated parking for those with mobility issues. Please ask when making your booking and we can let you know the best place to park and access the property. We will be delighted to collect your luggage from your car and deliver it to your room.

Reception
Our reception staff will be able to advise you about room facilities and access to bedrooms and public areas of the hotel. If you need a ground floor room, or a room that’s specially adapted with grab rails, please request this at the time of booking.

Additional Information
Assistance dogs are welcome and no charge is made. Large print menus can be provided on request.

We have tried to include as much accurate detail as possible in our Accessibility Statement and we welcome your feedback, in order to continuously improve upon the information we give.

If you require any assistance or further information, please phone 01993 822 791.

Cotswold Inns & Hotels is committed to working in a sustainable way and take care to reduce, re-use and recycle. We are continually working to improve our standards, which include:

• Using low energy lighting
• Switching off all equipment when not in use, where possible
• Only lighting log fires during cooler weather
• Using local suppliers for food, drink and other consumables where we can
• Composting garden waste, recycling paper and card and sending cooking oil to be converted to biodiesel
• Asking guests to conserve water and switch off TVs when not in use
• Replacing towels when requested
• Supporting the local community by offering sponsorship and raffle prizes, as well as discounted rates for local businesses needing accommodation.

We welcome our guests ideas: if you have any suggestions for further improvements, please contact Reception.

Making a booking
By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions. When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied, or by post. Booking confirmations are subject to the availability of accommodation at the hotel. You should carefully check the details of your confirmation as soon as you receive it. You must contact Cotswold Inns and Hotels Ltd immediately if any of the details are incorrect or incomplete. We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

Paying for your booking
At the time of booking, card details will be required to guarantee your reservation. In some instances, a deposit or full non-refundable pre-payment may be required at the time of booking, or at a stated date prior to your arrival. The amount of payment required at the time of booking will be advised to you when making your booking. In all cases full payment will be due on departure from the hotel unless prior written agreement has been received by Cotswold Inns and Hotels Ltd. Unless stated as part of your booking, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks, items from the mini-bar and travel expenses, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved prior to your departure from the hotel.

Price changes
Cotswold Inns and Hotels Ltd reserve the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

Amendments to your booking
You should notify us of any amendments to your confirmed booking by telephone or in writing as soon as possible. Amendments are subject to availability and those made within the 74-hour cancellation period (see below) may be subject to cancellation charges.

Cancellations
In order to avoid cancellation and/or non-arrival charges, guests should observe Cotswold Inns and Hotels Ltd’ cancellation policy, which is up to 2pm three days prior to arrival. This includes advance cancellation of any supplementary activities or tickets that may have been issued. Failure to cancel in advance will result in a charge equivalent to the value of your booked stay charged to your credit or debit card. If you have paid a deposit, made full payment or paid for any supplements – the sum may be non-refundable. Please check with the hotel at time of cancellation. We strongly recommend that guests seek appropriate travel insurance cover in case of any unforeseen circumstances arising causing a need for you to cancel your reservation.